Shipping

Placing Your Order

To purchase items simply add them to the shopping cart and proceed with our secure checkout system using your MasterCard, Visa, or Discover. If you need any assistance with the ordering process, feel free to contact us direct at masque@masque-apothecary.com

Shipping & Handling

Your order will ship from Fletcher, MO 63020 within 2 business days of purchase. Most orders will arrive within 3 to 5 business days. We ship either FEDEX or USPS depending on weight and destination. You will receive notification by email when your order ships, with tracking information.

FREE shipping for Retail orders within the continental U.S.

International Shipping & Handling

For orders outside the continental U.S., please contact us by email for a shipping quote. Shipping is based on weight and destination so be sure to include the items you wish to buy and the exact shipping destination.

Return Policy

We want you to be delighted with your purchase. If you are not, please contact us at masque@masque-apothecary.com so that we may assist you and provide a return authorization number. We will gladly accept the return of any unsatisfactory product if received back in our offices within 15 days of delivery in its original packaging. Once we receive your return we will issue you a full refund for the initial purchase price. Please note we do not offer credit back to your charge card for the return shipping.

If the returned item was shipped for free and the return disqualifies the original order amount for free shipping, shipping costs will be reinstated at that point of return and will be subtracted from your credit amount.

All returns must be sent with delivery confirmation and/or tracking information. We are not responsible for items lost in transit. Please include a copy of your packing list or receipt and return authorization number so that we may quickly process your return.

If you receive products which were damaged in transit, we must be notified within 48 hours of delivery. Please retain all packaging materials so that we may successfully file an insurance claim on your behalf.

Sales Tax

Taxes of 7.850% will be charged on all items shipped within Missouri only.

Medical Disclaimer

Information on this website is provided to help you choose which products are best suited to your needs and any information provided herein should not be considered as medical advice. If you have questions about a particular medical condition, please consult your physician. Never use cosmetic products on broken or irritated skin without first checking with a doctor. If you have a specific sensitivity or allergy, we suggest you carefully review the ingredient label of your chosen product before using and avoid any ingredients which you believe may cause a reaction. Some individuals experience reactions to new products, whether natural or synthetic. If you experience a rash or irritation, please discontinue use immediately and consult a qualified physician.

Privacy Policy

We respect the privacy of our customers. We do not share, trade or sell any of your personal information with anyone.